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肢体语言BodyLanguage感谢您的合作ThankYouForYourCooperation1、请您签到。Pleasesignyourname.2、把手机调到静音。Pleaseputyourmobilephoneonsilentmode.肢体语言BodyLanguage55%语调Tone38%语言language7%肢体语言BodyLanguage研究表明，在人与人的交往中，影响成功的因素有三个：语言、语调和肢体语言。其中，人们从语调获得的信息是38%，从肢体语言中获得的信息占55%，而从语言获得的信息仅占7%。可见，肢体语言有时比说话更重要。Ascientificresearchshowsthatthreemainfactorsinfluencethesuccessofinterpersonalrelationshipbuilding:Language,ToneandBodyLanguage.Amongthem,peopleobtain38%informationfromTone,55%fromBodyLanguage,only7%fromLanguage.ItisveryclearthatBodylanguageplayaveryimportantroleintheinterpersonalrelationshipbuilding.我们如何理解这些肢体语言？HowdoweinterprettheseBodyLanguage?1、肢体语言的定义。ConceptofBodyLanguage.2、解析肢体语言。ParsethemeaningofBodyLanguage.3、工作中的行为礼仪。Courtesyatwork.4、五秒钟内和客人拉近距离。Buildacloserelationshipwiththeguestswithin5seconds.课程安排AGENDA人在言行、交际中会自觉或不自觉地加入自己的手势、表情、身体动作和眼神等肢体语言以强调或表达自己的主观意愿，谓之肢体语言。BodyLanguageincludeseyecontact,gestures,expressionsandbodyactionsthatcooperatewithverbalwordstoemphasizethemeaningwhenpeoplecommunicatewithothers.我们的肢体有那些语言？Whatkindoflanguagedoesourbodyspeak?眼神EyeContact面部表情Expression手势、身体动作Gesture语音、语调Speech/Voice人际距离Interpersonaldistance肢体语言的特点：PointsofBodyLanguage:1、跟个人的生活背景和个性有很大的关系。Hasimportantlinkwithindividualbackgroundandcharacters.2、言语与肢体的不协调能反应出的问题；Ifthespeechdoesnotcoherewiththebodylanguage,cangiveadistortedimpression;3、肢体语言具有感染力。BodyLanguageiscontagious.头TheHead侧向一旁——说明对谈话有兴趣。Atiltedheadshowsthatyouhaveinterestinthetopic.头挺得笔直——说明对对方的谈话持中立态度。Ifyouholdyourheadstraight,thisshowsyouhaveanaturalattitudewiththespeaker.低头——说明对对方的谈话不感兴趣或持否定态度。Ifyourheadpointsdown,itlookslikeyouarenotinterestedintalkingwiththespeakerorholdanegativeattitude.与陌生人初次交谈，视线落在对方的鼻部是最令人舒服的。Thefirsttimeyouhaveaconversationwithastrangertrytolookatthenosepartofthespeaker,becausethiswillmakehim/hermorecomfortable.直接注视对方眼睛的时间不宜过久，因为长时间凝视对方会令人不自在。Donotgazedirectlyatthespeaker’seyesforalongtime,becauseitwillmakethespeakerfeeluncomfortable.瞪着别人看是不礼貌的。Staringisimpolite.眼睛TheEyes嘴和眼一样都有传情达意的作用。在社交活动中，谈话时尽量少努嘴和撇嘴，因为这样的动作容易流露出不屑的意味，而显得不够有涵养。站立、静坐或握手时，嘴可以微闭，不要露出牙齿，如果能保持微笑就更完美了。Themouthhasthesameeffectwiththeeyeswhenpeopleareexpressingtheirfeelingsandideas.Insocialactivity,avoidtopoutorcurlthelip,becausesuchmovementscaneasilybeconsideredasdisdainfulandappeartolackself-control.Keepthemouthclosedsoftlyanddonotshowyourteethtoomuch,trytomaintainasmilethroughouttheconversation.嘴TheMouth在许多国家，人们用握手打招呼。Inmanycountriespeopleoftengreeteachotherwithahandshake.全世界的人都挥手打招呼或表示再见，但来自不同国家的挥手的方式有别。Allovertheworld,peoplewavetheirhandstosayhelloorgoodbye.Butpeoplewavedifferentlyindifferentcountries.我们可以用手势来传递简短的讯息，但要小心。Wecanusehandsignalstosendashortmessage.Butweneedtobecareful.手TheHands姿势Gesture国家Country含义Meaning食指和大拇指围成一圈Acirclewithone’sthumbandindexfinger大部分国家Mostcountries日本Japan法国France德国Germany巴西Brazil零Zero侮辱Rude钱Money好的OK手TheHands我们用全身无言地表达情感，我们张开双臂表示欢迎或去拥抱某人。Weshowemotionnonverballywithourwholebody.Weopenourarmstowelcomeortohugsomeone.面对不认同的人，我们转身离开。Weturnawayfromsomeonewedisagreewith.人们轻踏地面或轻敲手指，这表示生气或不耐烦。Peopletaptheirfeetortheirfingerstoshowthattheyfeelangryorimpatient.当我们觉得舒服时，全身放松。当我们觉得不舒服时，全身僵硬、紧张。Whenwefeelcomfortable,ourbodieslookrelaxed.Whenwefeeluncomfortable,ourbodieslooktenseandnervous.身体TheWholeBody自信：抬高下巴；坐时上半身前倾；站立时抬头挺胸、双手背在身后；手放在口袋时露出大拇指；掌心相对、手指合起来呈尖塔状；翻动外套领子。Self-confidence:Raisethechin;Situpstraight;Standwithyourheadupandplacebothhandsonyourlowerback;Showyourthumbswhenyourhandsinyourpockets;putyourpalmstogetherandmakeapyramidshape.紧张：吹口哨；抽烟；坐立不安；以手掩口；使劲拉耳朵；绞扭双手；把钱、钥匙弄得叮当响。Tension:Whistle;Smoking;Sitdownandstandupfrequently;Coversyourmouthwithyourhand;Pulldownonyourearwithyourhand.身体TheWholeBody用适当的语调和语速，简明扼要地与客人进行交流。声音不要过大，亲切、柔和，面带微笑。尊敬客人，不要打断客人的谈话。Donotspeaktooloud,usesimpleandclearwordswithapleasantvoiceandsmile.Talkwithrespectanddonotinterrupttheguest.语音、语调Speech/Voice亲密距离0.5米；FamilyDistance0.5meter;个人距离0.5-1.25米；PersonalDistance0.5-1.25meters;社会距离3米；SocialDistance3meters;谈话距离——1米；Keepatleast1meterinterpersonaldistancewhenyoutalktotheguest.人际距离Interpersonaldistance距离产生美。Certaindistancebringsaboutbeauty.头部：眼光平视，不要东张西望。Head:Keepstraightandeyesighthorizontally,donotlookaround.双手：不要交叉抱于胸前或放入口袋，可自然垂放，可叠握，置于身前。Hands:Don’tcrossorputintopockets.HoldtogetherandputinthefrontorSagnaturally.双脚：略分，两脚呈“V”字型分开，体重均匀分部于两脚。Feet:Splitalittleina“V”shapewithyourweightequallydistributedoneachfoot.身体：挺胸收腹，腰部用力，膝盖要直。Body:Standstraight,keepkneesstraight.表情：面露自然的微笑。Expression:Keepsmiling.工作中的礼仪—站姿Courtesyatwork—Standing时刻谨记良好的姿势需注意以下四点：收肩（要放松）、收腹、提臀、挺胸。Bearinmindthefollowingprescriptionforgoodposture:shouldersback(butrelaxed),tummyin,tailinandheadup.工作中的礼仪—站姿Courtesyatwork—Standing头部：眼光平视，不要东张西望。Head:Keepstraightandeyesighthorizontally,donotlookaround.手、脚：手放在膝盖上。女士的双手交叉放在膝盖上。双脚要并拢。避免一些不恰当的腿部动作，如：抖动、敲击地面等。Hands&Feet:Placeyourhandsonknees.Ladiesshouldcrosshandsonknees.Closefeet.Avoidditheringlegsorknottingground.身体：脊背要挺直，臀部坐在椅子的三分之二处。Body:keepthelowertorsostraightandsiton2/3partofthechair.表情：面露自然的微笑。Expression:keepsmiling.工作中的礼仪—坐姿Courtesyatwork—Sitting头部：眼光平