[英文版]人力资源管理概论-UsingTechnologyinHRM(p

UsingTechnologyinHRM1JobDescriptionsRecruitingApplicantTrackingSystemsTesting&BackgroundHRMandTechnologyBenefitsoftechnologicalapplicationsforHRIntranet-basedemployeeportalsthroughwhichemployeescanself-serviceHRtransactions.TheavailabilityofcentralizedcallcentersstaffedwithHRspecialists.IncreasedefficiencyofHRoperations.ThedevelopmentofdatawarehousesofHR-relatedinformation.TheabilitytooutsourceHRactivitiestospecialistserviceproviders.SomeHRMTechUsersNCR’sPortal:Benefits,Training,Values,FormsCenter1stTennesseeBank:EIMfor10,000SalespeopleCWAUnion:alliance@IBM:EmployersgetcodesforonlinetestsFriendlyIcecream:AutomatedLaborManagementOnlineJobDescriptionsJobdescriptions.com,andUSDeptofLabor’sO*Net,atWorkexperiencecodesProductknowledgeIndustryexperienceFormaleducationTrainingcoursesForeignlanguageskillsRelocationlimitationsCareerinterestsPerformanceappraisalsSkillsRecruitingontheNet•ManycompaniesareturningtotheInternetasarecruitingtool•Corporateandemploymentwebpagesareoneapproach•InternetrecruitingiscosteffectiveandtimelycareerbuilderNetworkRecruitingResourcesVisitthesesites:computerjobs.comSelectedRecruitmentWebSitesFigure5–9Source:HRMagazine,November2003.StreamliningHRRecruitingatHumanaInc.Cutrecruitingby$10inoneyearby:Reducing#recruitingemployeesfrom110to35;Centralizingrecruiting;UsingInternetmore;Using“Softshoe”softwaretomanageprocessManagingEmployeeApplicationsatSutterHC!0,000openingperyear=300,000onlineapplications.TheyuseRecruitsoftsoft,IncanASP.ItpostsSutter’sapplications,andprovides“automatedwaytoevaluate,rank,andmatch…..applicationswithopenings.”IntegrateInternetRecruitingWithHRISAtPeopleSoftCorp.,applicationsgofromWebintodatabase.Hiringmanagerselectsapplicanttointerview.Systemnotifiesapplicanttoselecttime,andnotifieshiringmanagerRecruitingBestPracticesNotAlwaysHigh-TechGEMedicalSystemsreducedrecruitingcosts17%by:“Benchmarkingoff[ourother]procurementandsuppliermanagementinitiatives”Metwith20recruitersandsaidwoulduseonly10best;Developedmeasures—suchas%resumesleadtointerviews,and%interviewsleadtooffers;Boostedinternprogramwhenfound2Xacceptedoffers;Boostedreferralsprogram(10Xaccept)Computer-InteractiveTestingTypesoftestsSpecializedworksampletestsNumericalabilitytestsReadingcomprehensiontestsClericalcomparingandcheckingtestsOnlinetestsTelephoneprescreeningOfflinecomputertestsVirtual“inbox”testsOnlineproblemsolvingtestsVideoBasedSituationalTestsPresentscandidatewithseveralscenarios:Maybenotbutthishashappenedbefore.ButIdidn’tworklatelastnight.Lookatthisplace,that’swhy!Itakeadayoffandcomebacktofindthismess.Well,I’mgladyou’rehere.Oh?Whyisthat?VideoBasedSituationalTestsIfyouwerethisassociatewhatwouldyoudo?a.Lettheotherassociatesresponsibleforthemessknowthatyouhadtotaketheheat.b.Straightenupthedepartment,andtrytoreasonwiththemanagerlater.c.Suggesttothemanagerthathetalktotheotherassociateswhomadethemess.d.Takeitupwiththemanager’sboss.e.Quit!Computer-BasedSelectionatNikeNikeusesInteractiveVoiceRecognitiontomakefirstcut—applicantsanswer8phonequestionsThenusescomputerizedinterviewwith3videoscenariostomakenextcut,thenhumaninterviewRapidlygrowingcitygarageneededabetterprocessthananapplicationformandshortinterviewEmployeeselectionwashaphazardwithsomemanagersbeingbetterathiringthanothersSelectedThomsonInternational’sPersonalityProfileAnalysisprogramasathirdstepintheirhiringprocessCityGarage-StrategicHRUsingPreemploymentInformationServicesConcernsaboutcheckingapplicanthistoriesVariousequalemploymentlawsdiscourageorprohibittheuseofsuchinformationinemployeescreening.Courtsviewmakingemploymentdecisionsbasedonsomeone’sarrestrecordasunfairlydiscriminatory.TheEEOCsaysapoorcredithistoryshouldnotbyitselfprecludesomeonefromgettingajob.UsingTechnologyinHRM2TrainingAppraisalCareerManagementCompensationHRPortalsHRISComputer-basedTraining(CBT)AdvantagesReducedlearningtimeCost-effectivenessInstructionalconsistencyTypesofCBTIntelligentTutoringsystemsInteractivemultimediatrainingVirtualrealitytrainingDistanceandInternet-BasedTrainingTeletrainingAtrainerinacentrallocationteachesgroupsofemployeesatremotelocationsviaTVhookups.VideoconferencingInteractivelytrainingemployeeswhoaregeographicallyseparatedfromeachother—orfromthetrainer—viaacombinationofaudioandvisualequipment.TrainingviatheInternetUsingtheInternetorproprietaryinternalintranetstofacilitatecomputer-basedtraining.VideoconferencingVideoconferencingallowsfordistanceteachingortrainingManyPC’scurrentlycanparticipateinremotetrainingwithprogramslikeInstructorsmightneedtochangesometeachinghabitsLearningPortalsInsightCorporatewebpagesorenterpriseinformationportalsfocuslearningoncompanyspecificsSomearehighlyspecializedportalslikeTrainingportalatADCTelecommunicationsWith16,000employees,neededmorecost-effectivewaytodelivertheminstructor-ledClick2Learncreatedportalforthem.ADCemployeescantakecustomandgenericcoursesattheirconvenienceComputerize