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人力资源管理:(HumanResourceManagement,HRM)人力资源经理:(humanresourcemanager)高级管理人员:(executive)职业:(profession)道德标准:(ethics)操作工:(operativeemployees)专家:(specialist)人力资源认证协会:(theHumanResourceCertificationInstitute,HRCI)2.外部环境:(externalenvironment)内部环境:(internalenvironment)政策:(policy)企业文化:(corporateculture)目标:(mission)股东:(shareholders)非正式组织:(informalorganization)跨国公司:(multinationalcorporation,MNC)管理多样性:(managingdiversity)3.工作:(job)职位:(posting)工作分析:(jobanalysis)工作说明:(jobdescription)工作规范:(jobspecification)工作分析计划表:(jobanalysisschedule,JAS)职位分析问卷调查法:(ManagementPositionDescriptionQuestionnaire,MPDQ)行政秘书:(executivesecretary)地区服务经理助理:(assistantdistrictservicemanager)4.人力资源计划:(HumanResourcePlanning,HRP)战略规划:(strategicplanning)长期趋势:(longtermtrend)要求预测:(requirementforecast)供给预测:(availabilityforecast)管理人力储备:(managementinventory)裁减:(downsizing)人力资源信息系统:(HumanResourceInformationSystem,HRIS)5.招聘:(recruitment)员工申请表:(employeerequisition)招聘方法:(recruitmentmethods)内部提升:(PromotionFromWithin,PFW)工作公告:(jobposting)广告:(advertising)职业介绍所:(employmentagency)特殊事件:(specialevents)实习:(internship)6.选择:(selection)选择率:(selectionrate)简历:(resume)标准化:(standardization)有效性:(validity)客观性:(objectivity)规范:(norm)录用分数线:(cutoffscore)准确度:(aiming)业务知识测试:(jobknowledgetests)求职面试:(employmentinterview)非结构化面试:(unstructuredinterview)结构化面试:(structuredinterview)小组面试:(groupinterview)职业兴趣测试:(vocationalinteresttests)会议型面试:(boardinterview)7.组织变化与人力资源开发人力资源开发:(HumanResourceDevelopment,HRD)培训:(training)开发:(development)定位:(orientation)训练:(coaching)辅导:(mentoring)经营管理策略:(businessgames)案例研究:(casestudy)会议方法:(conferencemethod)角色扮演:(roleplaying)工作轮换:(jobrotating)在职培训:(on-the-jobtraining,OJT)媒介:(media)8.企业文化与组织发展企业文化:(corporateculture)组织发展:(organizationdevelopment,OD)调查反馈:(surveyfeedback)质量圈:(qualitycircles)目标管理:(managementbyobjective,MBO)全面质量管理:(TotalQualityManagement,TQM)团队建设:(teambuilding)9.职业计划与发展职业:(career)职业计划:(careerplanning)职业道路:(careerpath)职业发展:(careerdevelopment)自我评价:(self-assessment)职业动机:(careeranchors)10.绩效评价绩效评价:(PerformanceAppraisal,PA)小组评价:(groupappraisal)业绩评定表:(ratingscalesmethod)关键事件法:(criticalincidentmethod)排列法:(rankingmethod)平行比较法:(pairedcomparison)硬性分布法:(forceddistributionmethod)晕圈错误:(haloerror)宽松:(leniency)严格:(strictness)3600反馈:(360-degreefeedback)叙述法:(essaymethod)集中趋势:(centraltendency)11.报酬与福利报酬:(compensation)直接经济报酬:(directfinancialcompensation)间接经济报酬:(indirectfinancialcompensation)非经济报酬:(nofinancialcompensation)公平:(equity)外部公平:(externalequity)内部公平:(internalequity)员工公平:(employeeequity)小组公平:(teamequity)工资水平领先者:(payleaders)现行工资率:(goingrate)工资水平居后者:(payfollowers)劳动力市场:(labormarket)工作评价:(jobevaluation)排列法:(rankingmethod)分类法:(classificationmethod)因素比较法:(factorcomparisonmethod)评分法:(pointmethod)海氏指示图表个人能力分析法:(HayGuideChart-profileMethod)工作定价:(jobpricing)工资等级:(paygrade)工资曲线:(wagecurve)工资幅度:(payrange)12.福利和其它报酬问题福利(间接经济补偿)员工股权计划:(employeestockownershipplan,ESOP)值班津贴:(shiftdifferential)奖金:(incentivecompensation)分红制:(profitsharing)13.安全与健康的工作环境安全:(safety)健康:(health)频率:(frequencyrate)紧张:(stress)角色冲突:(roleconflict)催眠法:(hypnosis)酗酒:(alcoholism)14.员工和劳动关系工会:(union)地方工会:(localunion)行业工会:(craftunion)产业工会:(industrialunion)全国工会:(nationalunion)谈判组:(bargainingunion)劳资谈判:(collectivebargaining)仲裁:(arbitration)罢工:(strike)内部员工关系:(internalemployeerelations)纪律:(discipline)纪律处分:(disciplinaryaction)申诉:(grievance)降职:(demotion)调动:(transfer)晋升:(promotion)