10经验教训10

October2002GM1927-10LessonsLearnedProcessOverview经验教训–流程概览Purpose:thepurposeofthelessonslearnedprocessistopreventthereoccurrenceofproblemspreviouslyexperiencedonnewvehicleprograms目的：经验教训流程旨在确保新项目中不再发生过去曾发生的问题。GMhasdevelopedawebbaseddatabaseofthemostrecentandsignificantlessonslearned.GM已开发了网上数据库，记录最新的和最重要的经验教训。Lessonslearnedhavebeenenteredintoashareddatabasewhichcanhouselessonslearnedonanyprogram,commodityandmodelyear.任何项目，产品和年型的经验教训都能在网上数据库中得以共享。Lessonsareusedasthoughtstartersduringprogramreviews.经验教训作为思维启动器应运用于项目评审全过程。LessonslearnedreviewstakeplacefourtimesduringtheproductdevelopmentprocessasanintegralpartoftheexistingAPQPGateReviews.经验教训评审应作为APQP项目评审整体的一部分，在产品开发过程中共进行四次。Lessonslearnedreviewsareintendedtoprovideaforumfromwhichcandiddiscussioncantakeplaceregardinglessonslearnedfromthepasttoidentifyissueswhichcouldpotentiallyreoccurontheprograminreview.经验教训评审旨在提供公正探讨从过去总结的经验教训的讨论会，以识别将来可能发生的潜在问题。Lessonslearnedreviewsaresupportedbysupplierquality,productdesign,materials,containerizationandotherfunctionalgroups.经验教训评审需要供应商质量，产品设计，物料，装运和其他功能组的支持。Suppliersareresponsiblefordiscussingwhytheirdesignwillnotorwillbesusceptibletothesamefailure.供应商负责讨论他们的设计将会或不会受相同失效的影响。Suppliersarerequestedtocontributeadditionallessonslearnedbasedontheirknowledgeofthecommodityforentryintothedatabase.供应商需提供基于他们对产品的认识获得的其它经验教训，并记录于数据库中。IssuesorconcernsthatsurfaceduringthelessonslearnedreviewsarechampionedbytheSupplierQualityEngineerandtrackedaspartofthelessonslearnedprocess在经验教训评审中发生的任何问题和内容都应由SQE负责维护并作为经验教训流程的一部分被跟踪。GMandsuppliergroupswillbeidentifiedandexpectedtoresolveandreportoutonopenissuesduringsubsequentlessonslearnedprogramreviews.在持续的经验教训评审过程中，GM和供应商都应被明确并努力解决和汇报未关闭问题。