中国移动人力资源改进报告-英文版

HumanResourcesSystemEnhancementatChinaMobile(HongKong)LimitedProposalby:April2001Page2Version:0416HumanResourceSystemEnhancementProjectMethodologies,TimeandfeeProjectOrganizationProjectStepsPage3Version:0416DiscoverDuringthisphase,ouraimistocollectallnecessaryinformationfortheInventstage.Thespecificsteps,timinganddeliverablesareasfollows:A.ProjectPlanningB.ClarificationofHRStrategyandCompanyCultureC.UnderstandingcurrentHRmanagementprocessD.JobAnalysisE.UnderstandingthecurrentperformancemanagementappraisalsystemsDetailsseeAttachmentIII-ProjectPlanProjectplanCommunicationplanUnderstandingof:currentbusiness,futurevisionHRphilosophy,direction,strategy,guidingprinciples,etc.performancemanagementsystemIdentificationandunderstandingofbenchmarkjobsActivitiesTimingDeliverablesDiscoverInventDeliverPage4Version:0416InventDuringthisphase,ouraimistodesignremunerationandperformancemanagementandorganizationaldevelopmentrelatedprograms.F.DesignajobevaluationsystemG.EvaluatethebenchmarkjobsH.BenchmarkagainstmarketI.DeveloparewardstrategyframeworkJ.DesignasalarystructureK.RevisebenefitprogramsL.DeviseaPerformanceManagementSystemM.PrepareCommunicationMaterialDetailsseeAttachmentIII-ProjectPlanJobEvaluationSystemGradeStructureMarketAssessmentResultSalaryStructureBenefitSchemePerformanceManagementSystemCommunicationMaterialActivitiesTimingDeliverablesDiscoverInventDeliverPage5Version:0416N.CommunicaterecommendationstotheseniormanagementteamforapprovalO.DevelopanimplementationplanP.TrainingandcommunicationontheperformancemanagementsystemQ.Finaldocumentationandhand-overDetailsseeAttachmentIII-ProjectPlanPresentationtotheseniormanagementteamandapprovalofnewprogramsbytheseniormanagementteamImplementationPlanPerformanceManagement“TraintheTrainers”SessionsA“Manual”summarisingallprojectdeliverablesActivitiesTimingDeliverablesDeliverDuringthisphase,ouraimistorolloutallplansandprograms.DiscoverInventDeliverPage6Version:0416OurTeamandExperienceTonavigatethisprocess,accenturehasputtogetheranintegratedteamconsistingofaprojectdirector,projectmanager,andconsultingexpertsinorganizationalstrategy&process,compensation&benefitandperformancemanagement&incentive.TheteamassignedtothisprojectbringsawealthofexpertiseinthedevelopmentofhumanresourcessystemsforChinesecompanies.OurexperienceincludesasimilarassignmentforaChinesestate-ownedenergycompany,whoselegacygradingandpaystructureisbasedonsenioritynotskills,bonusesareequallydivided,performancemeasuredthroughrelationships.accentureassistedtheclientin:–implementingagradingstructureforwhite-collarandblue-collaremployeesthatconsidersjobskillsinplaceofseniority,–designingapaystructurewhichcorrespondstothenewgradingandislinkedtojobskillsandmarket,–devisinganannualincentiveandstockoptionplanthatislinkedtoemployees’performanceachievement–developingperformancecontractsusingKeyPerformanceIndicators(KPIs)tomeasureindividualperformanceInadditiontotheaccentureteam,werecommenddevelopingajointprojectteam,consistingofmembersfromChinaMobileandaccenture.accenturewillworkwiththeprojectteamtodeterminewhatotherresourceswillbeneededinthedesignofthesystemandhow,forexample,anAdvisoryorSteeringCommittee,etc.mightaugmentandfacilitatetheworkoftheprojectteam.Page7Version:0416Time&FeeThetimeframeforthedevelopmentandimplementationforthisprojectistight.Fromourexperience,aprojectofthissizeandscopetypicallytakes8to10months.However,wecanbeflexibleandpartnerwithyoutodevelopaprojectplanandscopethatisachievablein4to5months.Inordertodoso,wewillneedagreaterunderstandingoftheobjectivesofthisproject,internalworkdonetodateandworkinprogress.Weestimatethefeesforthethreephasestobeasfollows:US$DiscoverPhase:44,000InventPhase:218,000DeliverPhase:48,000OutofPocketExpense:52,350Total:362,350Page8Version:0416Time&FeeaccenturewillinvoiceChinaMobileforfeesandexpensesinaccordancetothefollowingpaymentschedule:ProjectProposalacceptance30%ofTotalfees(USD108,705)AfterConductingJobEvaluationattheendofMay,200140%ofTotalfees(USD144,940)AfterallthedeliverablessubmittedattheendofJuly,200130%ofTotalfees(USD108,705)Invoicesarepayableuponreceiptandpaymentwillbeduethirty(30)daysfollowingthedateoftheinvoice.accenturewillassessalatechargeattherateofonepercent(1%)permonthonanybalanceoutstandingmorethan30daysfollowingthedateoftheinvoice.Page9Version:0416HumanResourceSystemEnhancementProjectOrganizationProjectStepsProjectMethodologies,TimeandfeePage10Version:0416DiscoverDuringthisphase,ouraimistocollectallnecessaryinformationfortheInventstage.Thespecificsteps,timinganddeliverablesareasfollows:A.ProjectPlanningDuringthisstage,wewillworkwithyoutoclarifyobjectives,expectations,deliverablesandtiming.Wewillalsodiscusstheresourcesneededfromdifferentpartiesandtheiravailability.Accordingly,wewilldeviseadetailedprojectplanthatisrealisticandsuitableforallpartiesinvolved.Therolesandresponsibilitiesofeachparty,approvalrequirements,communicationprotocols,regularmeetingschedules,projectupdateandreviewprocedures,successmeasureswillallbediscussedandfinal