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11.11.1.12(1)(2)W.W.EdwardsDemingTQM1.1.2311-11-1••••••••••••(1)(2)41.2•••••511.2.1370(1)2005802005200512%~15199020053536(2)1.2.2TheAmericanSocietyforTrainingandDevelopment5••71•••1.2.3(1)BusinessProcessReengineeringClarification(2)Downsizing82(3)OutsourcingGeneralMotorsTheUnitedAutoWorkers20~40991SouthernPacificRailroadIBMGeneralElectric31.2.42000501.2.58090(1)10TheU.S.CensusBureau•300•201060•303058•27••6355•2724•182410111(2)TheFamilyandMedicalLeaveAct5012(3)121.31-1•••131••••••••••••••••••••••1.3.11.3.21.3.31.3.4141.3.51.3.61511.41.4.180028002501-21.4.2161500••••••AdaptedfromBulletintoManagement(BNAPolicyandPracticeSeries),SHRMSurveyno.62,(June26,1997):10.Copyright1997byTheBureauofNationalAffairs,Inc.(800-372-1033)••••••1.5.12051911.5.21.5.31.5.4•••••1.6201.6.1••••••1.6.2(1)211SkillInventories(2)•••1.722611~551.7.11252524205301.7.2231•••••••••1.8241.8.18090(1)4(2)(3)251••••ConsolidatedOmnibusBudgetReconciliationAct18361.8.2261.9•••••2711.101.10.1TheSocietyforHumanResourceManagementTheInternationalPersonnelManagementAssociationTheInternationalAssociationforHumanResourceInformationManagementTheAmericanCompensationAssociationTheAmericanSocietyforTrainingandDevelopmentB1.10.228TheHumanResourceCertificationInstituteDDA•TheAmericanCompensationAssociation•TheInternationalFoundationofEmployeeBenefitPlans••TheBoardofCertifiedSafetyProfessionals•TheAmericanBoardofIndustrialHygiene2911.Fitz-Enz,Jac.1997.The8PracticesofExceptionalCompanies:HowGreatOrganizationsMaketheMostofTheirHumanAssets.NewYork:AMACOM.2.Gardiner,GarethS.1996.21stCenturyManager:MeetingtheChallengesandOpportunitiesoftheNewCorporateAge.Princeton,NJ:Petersons/PacesetterBooks.3.Richards,Dick.1995.ArtfulWork:AwakeningJoy,Meaning,andCommitmentintheWorkplace.SanFrancisco:Berrett-Koehler.4.Ulrich,Dave,MikeR.Losey,andGerryLake.1997.TomorrowsH.R.Management:48ThoughtLeadersCallforChange.New,York:JohnWiley&Sons.1.HRProsLessWorriedAboutBenefitsCosts,Benefits&CompensationSolutions,September1995,47.2.WorkersSeePain,NoGaininDownsizing,OmahaWorldHerald,December24,1995,G1,andDelJones,ManagersStudyUpforDownsizing,USAToday,January19,1996,1B.3.S.E.OConnell,Outsourcing:ATechnologyBasedDecision,HRMagazine,February1995,35,andJ.C.Spree,AdditionbySubtraction,HRMagazine,March1995,38.4.AMASurveyonDownsizing,1994(NewYork:AmericanManagementAssociation,1994),3.302BusinessWeek75Poor(Fair)1Delayering3219501990One-company-for-life2.1PsychologicalContract2.1.13322.1.22-12.2342-1••••••3522.2.1•••362.2.254404323TheBureauofLaborStatistics60(1)5TimeClock(2)3725(3)4800AmericanExpressTravelersInsurance(J.C.PenneyCo.2.2.3(1)38Special-purposeTeamQualityCircle(2)ProductionCells50(3)(4)3922•••2.32.3.140BottomLine2.3.2OrganizationalCommitment3•AffectiveCommitment•ContinuanceCommitment412•NormativeCommitment2.42.4.1TheU.S.LaborDepartment42100%2.4.2123•••432PaidTime-off2.5442.5.1100100802.5.24522.6462.6.1(1)(2)472(3)AESPPEAS2.6.248TheInternationalStandardizationOrganizationISO9000ISO90002.6.3TotalQualityManagement4922.6.4(1)2-24•••50••2-2BasedoninformationinL.L.Berry,A.Parasuraman,andV.A.Zeithami,ImprovingServiceQualityinAmerica:LessonsLearned,AcademyofManagementExecutive,May199432-45.(2)51211%32%22%19%16%2.7•••••••522.7.1TheFairnessLaborStandardsActEqualEmploymentOpportunityActOccupationalSafetyandHealthAdministrationTheAgeDiscriminationAct5321234JacFitz-Enz2-12.7.2542-1•••••••••••••••AdaptedfromJacFitz-Enz,HowtoMeasureHumanResourcesManagementNewYork:McGraw-Hill,1995,33.5522-356••••••401(k)••••••••••••••••••••••••••2-32.83596852.8.1••••572(1)(2)582.8.2••••2.8.35922-22-2321060)1.2.3.)4.5.6.7.8.(9.10.311.12.13.(14.15.16.17.18.19.20.(21.22.23.24.25.()60754559304430DevelopedbyRobertL.Mathis,Mathis&Associates,L.L.G.,1429North131stAvenueCircle,Omaha,NE68153.AllRightReserved.Nopartofthisauditmaybereproduced,inanyformorbyanymeans,withoutwrittenpermissionfromMathis&Associates.6121.Caruso,LaneS.1996.SelectingandManaginganOutsourcingProvider.Scottsdale,AZ:AmericanCompensationAssociation.2.George,Stephen.1997.UncommonSense:CreatingBusinessExcellenceinYourOrganization.NewYork:JohnWiley&Sons.3.Holt,John,JonStamell,andMelissaField.1996.CelebratingYourMistakes.BurrRidge,IL:McGraw-Hill/lnwinProfessionalPublishing.4.Jeffries,Elizabeth.1996.TheHeartofLeadership:InfluencingbyDesign.Dubuque,IA:kendall-Hunt.5.Moran,Mark,andAlexanderPadro.1997.TheInternetAnswerBookforHumanResourceProfessionals.OrangePark,FL:MoranAssociates.6.Pfeffer,Jeffrey.1998.HumanEquation:BuildingProfitsbyPuttingPeopleFirst.Cambridge,Mass.:HarvardBusinessSchoolPress.7.SHRMIssuesManagementSurveyProgram.1997.SHRM®WorkandFamilySurveyAlexandria,VA:SocietyofHumanResourceManagement.1.MichaelJ.Mandel,EconomicAnxiety,BusinessWeek,March11,1996,50-56.2.P.M.Mulvey,J.F.Veiga,andP.M.Elsass,When62TeammatesRaiseaWhiteFlag,AcademyofManagementExecutive.February1996,40-49.3.N.AllenandJ.P.Meyer,OrganizationalCommitment:EvidenceofCareerStageEff