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1北斗社区(1)(2)W.W.EdwardsDemingTQM1.1.231北斗社区••••••••••••(1)(2)4北斗社区•••••51北斗社区(1)2005802005200512%~15199020053536北斗社区(2)1.2.2TheAmericanSocietyforTrainingandDevelopment5••71北斗社区•••1.2.3(1)BusinessProcessReengineeringClarification(2)Downsizing8北斗社区(3)OutsourcingGeneralMotorsTheUnitedAutoWorkers20~40991北斗社区(1)10北斗社区•300•201060•303058•27••6355•2724•182410111北斗社区(2)TheFamilyandMedicalLeaveAct5012(3)12北斗社区•••131•••••••••••••••••••北斗社区•••1.3.11.3.21.3.31.3.414北斗社区北斗社区••••••AdaptedfromBulletintoManagement(BNAPolicyandPracticeSeries),SHRMSurveyno.62,(June26,1997):10.Copyright1997byTheBureauofNationalAffairs,Inc.(800-372-1033)••••••北斗社区•••••1.620北斗社区••••••1.6.2(1)211北斗社区(2)•••1.722北斗社区~551.7.11252524205301.7.2231北斗社区•••••••••1.824北斗社区(1)4(2)(3)251北斗社区••••ConsolidatedOmnibusBudgetReconciliationAct18361.8.226北斗社区•••••271北斗社区•TheAmericanCompensationAssociation•TheInternationalFoundationofEmployeeBenefitPlans••TheBoardofCertifiedSafetyProfessionals•TheAmericanBoardofIndustrialHygiene291北斗社区:HowGreatOrganizationsMaketheMostofTheirHumanAssets.NewYork:AMACOM.2.Gardiner,GarethS.1996.21stCenturyManager:MeetingtheChallengesandOpportunitiesoftheNewCorporateAge.Princeton,NJ:Petersons/PacesetterBooks.3.Richards,Dick.1995.ArtfulWork:AwakeningJoy,Meaning,andCommitmentintheWorkplace.SanFrancisco:Berrett-Koehler.4.Ulrich,Dave,MikeR.Losey,andGerryLake.1997.TomorrowsH.R.Management:48ThoughtLeadersCallforChange.New,York:JohnWiley&Sons.1.HRProsLessWorriedAboutBenefitsCosts,Benefits&CompensationSolutions,September1995,47.2.WorkersSeePain,NoGaininDownsizing,OmahaWorldHerald,December24,1995,G1,andDelJones,ManagersStudyUpforDownsizing,USAToday,January19,1996,1B.3.S.E.OConnell,Outsourcing:ATechnologyBasedDecision,HRMagazine,February1995,35,andJ.C.Spree,AdditionbySubtraction,HRMagazine,March1995,38.4.AMASurveyonDownsizing,1994(NewYork:AmericanManagementAssociation,1994),3.30北斗社区(Fair)1Delayering32北斗社区北斗社区••••••352北斗社区•••36北斗社区(1)5TimeClock(2)372北斗社区(3)4800AmericanExpressTravelersInsurance(J.C.PenneyCo.2.2.3(1)38北斗社区(2)ProductionCells50(3)(4)392北斗社区•••2.32.3.140北斗社区•AffectiveCommitment•ContinuanceCommitment412北斗社区•NormativeCommitment2.42.4.1TheU.S.LaborDepartment42北斗社区•••432北斗社区北斗社区(1)(2)472北斗社区(3)AESPPEAS2.6.248北斗社区(1)2-24•••50北斗社区••2-2BasedoninformationinL.L.Berry,A.Parasuraman,andV.A.Zeithami,ImprovingServiceQualityinAmerica:LessonsLearned,AcademyofManagementExecutive,May199432-45.(2)51211%32%22%19%16%北斗社区•••••••52北斗社区北斗社区•••••••••••••••AdaptedfromJacFitz-Enz,HowtoMeasureHumanResourcesManagementNewYork:McGraw-Hill,1995,33.552北斗社区••••••401(k)••••••••••••••••••••••••••2-3北斗社区••••572北斗社区